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Shipping & Returns

All orders within the continental US are shipped via US Postal Service. Expected delivery is within 10 business days from the date the order is placed. The shipping and handling costs are determined by the table below.

We currently only process orders for the USA, we apologize to all of our international fans!

 

Shipping and handling by order total:

$0.00 to $15.00 order- $5.97 shipping and handling

$15.00 to $30.00 order- $7.97 shipping and handling

$30.00 to $75.00 order- $9.97 shipping and handling

Free shipping on all orders over $75

 

Refund & Return Policy

Q: What can I return?

You may return new, unopened items within 14 days of delivery for a full product refund, however, any shipping charges applied to the original order will not be refunded. Products must be returned in the original packaging and have no visible signs of wear or use. Please email help@noirpuzzles.com so that we can document the start of the return process. Refunds will be applied to the original form of payment. Please allow 1-2 weeks of processing time for your refund to be applied once your returned product(s) have been received.

All returns should be shipped to:

NOIR puzzle returns
c/o Buffalo Games
220 James E Casey Drive
Buffalo, NY  14206

If you receive an item in error or damaged upon arrival, please reach out to help@noirpuzzles.com and we will make every effort to quickly resolve the issue for you.

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